Company: Cyber Metric Services

Experience: 0 to 2 Years

Location: Bangalore

Industry Type: Education / Teaching / Training

Education: (UG – Any Graduate – Any Specialization) OR (PG – Any Post Graduate – Any Specialization)

Job Description:

Major accountabilities of Counselor:

• Meets revenue targets for the centre that she is attached to by:

1. Providing complete information to customers based on their needs and aspirations.
2. Encouraging telephonic leads and leads from other sources to walk into the centre for counselling.
3. Following the SOP for the sales process.

• Establishes relationships with clients to provide high quality customer service by

1. Ensuring accurate and timely communication of class dates and timings
2. Ensuring timeliness in sending out OSC requests, giving study kits, generating receipts etc.
3. Managing first level complaints from clients and escalating to appropriate operations staff.

• Generates accurate MIS reports by

1. Capturing information in a timely and accurate fashion.
2. Managing cash transactions and centre-level inventory accurately.

• Ensures the upkeep and maintenance of the centre.

Job Type: Full-time